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Click on arrow down and select Account Settings option.Ĭlick on email account and click Remove to delete from Outlook.Ī pop up will appear to inform you that all offline messages will be deleted. Once Step 1 is successful, proceed with deletion of POP account in Outlook and account in other devices. You may click Cancel to proceed without password. You can create an optional password to ensure your backed-up emails are secure. Click Next.Ĭlick Browse and select a location on your computer to store the backup. Select mailboxes that you wish to backup and ensure to check the checkbox next to Include Subfolders. Go to Outlook and select File>Open & Export>Import/Export. You can change your POP3 connection to IMAP connection via the steps below.īack up mailboxes is an important step as switching from POP3 to IMAP may cause email to be deleted. White Paper: Understanding the Exchange 2010 Autodiscover Service.There are two main protocols for email applications.Ģ) IMAP (Internet Message Access Protocol) Earlier versions of Outlook also used Autodiscover to enable important functionality.įor more information about how to configure Autodiscover, see the following articles:

This is because Outlook uses Autodiscover to automatically configure the connection settings. More informationĪutodiscover is required during the initial connection between Outlook 2016 and Exchange Server. To resolve this problem, your Exchange Server administrator or service provider should make sure that Autodiscover is functional and can be accessed by Outlook 2016.

In Outlook 2016, the option to manually configure an Exchange account is no longer available.Īutodiscover was previously available but is no longer available. This was done by manually specifying the server settings. The previous version of Outlook was configured to connect to Exchange Server without Autodiscover. This problem may occur for one of the following reasons: This generates an error message.Īfter you upgrade Outlook or you create a new profile, Autodiscover is required to configure an Outlook profile the first time that Outlook is started. If you select Install anyway to upgrade to Office 2016, and then you start Outlook, Outlook may be unable to connect to the Exchange Server Autodiscover service because Autodiscover is not configured or is not working correctly. The update process checks your current Outlook configuration to determine whether you are affected by some known issues. You receive the error messages that are mentioned in the Symptoms section if the Office 2016 update process determines that the Autodiscover service is inaccessible.

Outlook may freeze at the splash screen for several minutes before these errors messages are displayed.